FREQUENTLY ASKED QUESTIONs
How do I book an appointment?
All bookings are done online - you can follow the “Book Now” button on our main page. This has all of the most up to date availability and ensures that we avoid the dreaded “human error”. No phone tag, no back and forth on schedules, etc.
If a particular day/time isn’t available, we highly recommend adding yourself to the waitlist online. Cancellations happen! When you’re on the waitlist, you will get notified immediately when an opening pops up and will have easy access to book.
WHAT IS YOUR BUY 1, GET 1 FREE SPECIAL?
After your first Brazilian with us, you will receive a free Brazilian on your file to use anytime! Your free service is non transferrable and is per person.
This is my first time sugaring, how long should my hair be?
For best results, please make sure to have a minimum of 14 days of growth (if you're coming from shaving) or 4 weeks of growth (if you're coming from waxing) on the day of your appointment.
How do I prep for my sugaring appointment?
Do not exfoliate 48 hours prior to your appointment and have clean, dry skin free of lotions or oils. To minimize pain: avoid caffeine, hot showers and working out before your appointment. If you're really nervous about the pain, pop a Tylenol 15 minutes before!
What is the down time for sugaring?
Everyone is different! Generally, any redness or soreness should only last around 30-60 minutes. However, some skin may be a little more sensitive. Because of this, please allow 1-2 days of down time before resuming any exfoliating or sweating.
Oh no! I’ve started my period and I have an appointment for a Brazilian today! should I reschedule?
This happens all the time. Your period does not affect the sugaring process, although you may be more sensitive to pain. We just require you to wear a tampon during your service.
Do you offer manzilians or manscaping?
Right now we only provide vaginal Brazilians and bikins.
Can I get sugared right before my spray tan?
Of course! We highly recommended it. Since sugaring exfoliates your skin, getting sugared right before your airbrush tan will help prolong your tan.
How do I prepare for my spray tan?
Thoroughly exfoliate and shave the night before your spray tan (or at least 12 hours before your tan.) Make sure there is no moisturizers or deodorant on your skin the day of your appointment as this acts as a barrier to your tans and will not allow the color to develop properly.
What do I wear during my spray tan?
You can wear (or not wear) whatever you’d like. Some people like to wear a thong or bikini to see how tan they get. We say this is the one time you don’t need tan lines, so why have them! Whatever your comfortability is.
Unless you’re a guy, then we do ask that you wear underwear or some form of covering.
Post spray tan - we recommend loose, dark clothing. No bra, no leggings, no tight closed toe shoes, etc.
How many days before an event should I schedule my spray tan?
We suggest to schedule your appointment 1-2 days before any special event to ensure your tan is fresh and looks perfect. With that being said, please make sure your spray tan is your last appointment in your beauty routine! All mani/pedi’s, facials, shaving should be done the day before at minimum to assure all oilsSo are off your skin for your spray tan.
Should i do (insert beauty treatment) before or after my spray tan?
Your spray tan should be the very last step in your beauty routine, period. Massages, mani/pedis, facials, etc. should all occur a minimum of 12 hours before your spray tan appointment. All of these services have their own products that are utilized throughout the services that when used too close to your appointment can create a barrier between your skin and the DHA (active ingredient in spray tan). Or when utilized after the service can discolor or strip your tan.
Will my spray tan make me orange?
NO! Our cosmetic bronzer is perfectly blended to give you that "just off the beach" look. We offer high quality DHA with different undertones to ensure that you receive the proper tan for your skin tone and desired look.
How do I maintain my spray tan?
Moisturize twice a day with a water based lotion. We highly recommend sticking with Aveeno, CeraVe or Hempz lotion. Avoid using Dove, Olay and Bath & Body works as these products will turn you brassy and complete strip your spray tan! You will also want to avoid chlorinated pools or jacuzzis, saunas, steam rooms, and any form of exfoliation (shaving, scrubbing) as these will fade your spray tan faster.
Will the spray tan solution stain my clothes or sheets?
We are happy to tell you that our solution will not stain any of your clothes or sheets. This is because the solution we use is made without oil, the very ingredient that causes staining in other spray tan solutions. Because we are oil-free, our solutions will also dry faster (we're talking seconds here) and feels less sticky.
Along with being oil-free, our solutions are also fragrance-free, alcohol free, nut free, free of harsh dyes and chemicals, water based and only made with FDA approved ingredients giving you the BEST natural looking and long lasting spray tan.
Can I get a spray tan while pregnant?
First things first…we are sunless tanning professionals, we are not licensed medical professionals and while we have sprayed numerous expecting mommas-to-be with our naturally derived solution, every pregnancy and their accompanying risks are different. We recommend that you ask your OBGYN first and we are more than happy to provide a list of ingredients to review with your doctor. Please email ashley@sweetlybronzed.com for a full list of ingredients.
I LOVE my airbrush tech/sugarista! Can I stick with them?
We do our absolute best to keep scheduling you with your preferred person! However, if someone else is filling in for your technician due to an illness, time off, schedule change, etc - a different technician will be taking you to stay on schedule. Everyone has completed our intensive in house training and they are all trained the same with the same technique to assure you that you’re in great hands.
I’m Interested in the Single Membership! Can you tell me more about it?
The Single Membership offers 1 service per month. Service options include: Brazilian Sugaring or a spray tan. All memberships are a recurring charge with a 90 day commitment upon start date. Unused services will not roll over to the next month. Any additional services beyond monthly membership are not offered at a discounted rate. If you find yourself purchasing additional services, we’d recommend upgrading to The Essentials membership!
All memberships will receive 10% off of products.
How do i sign up for the membership?
Ask your service provider at your next appointment and we will sign you up at the salon.
I want to upgrade my membership! What do I do?
Welcome to the sugaring + spray tan club! All things related to the membership, please email ashley@sweetlybronzed.com
HOW DO I CANCEL MY MEMBERSHIP?
Email ashley@sweetlybronzed.com by the 25th of the month to cancel or skip the following month of your membership.
WHAT IS YOUR CANCELLATION POLICY?
If you’re unable to make it to your appointment, we ask that you please cancel/reschedule online or text us at 614-245-5665 up to 24 hours prior. All late cancellations, late reschedules, and no show clients will be charged 50% of the scheduled service. If you are on the membership, 50% will be deducted from your visit and you will be required to pay the remaining balance if scheduled again in that month. If it is your complementary service - it will result with you losing your free service. If it is a trainee appointment, you will be charged the full $15.
We understand that sometimes life happens, but when you schedule an appointment you are making a commitment to your service provider and last minute cancellations will make a big impact on their schedule. There are no exceptions to this policy. Thank you for understand!
LATE ARRIVALS
In order to respect the time of our clients and our staff, we ask that you arrive on time for your appointment. The majority of our appointments are only 20 minutes long. Therefore, we can only allow a 6 minute grace period. If you are later than that we cannot guarantee service. This will result in cancelling your appointment and applying our late cancellation fee.
Getting in touch with Sweetly Bronzed
We are a text based salon. We prefer texting to ensure that we give all of our clients the exceptional in house service that we pride ourselves on. Please note that text messages will only be answered during business hours. If you are texting to cancel your appointment after hours the day before your appointment and it is less than 24 hours, you will be charged our cancellation fee.
WHAT IS YOUR RETURN/refund POLICY?
All product sales and package sales are final and nonrefundable.
What shipping provider do you use?
We use USPS for all orders. Ground shipping for all U.S. orders may take up to 3-8 business days to arrive from the day you receive your shipping confirmation
Can I cancel my order?
Unfortunately, once an order has been placed it goes directly to the fulfillment center for processing. If you need to modify your shipping or billing address, feel free to contact us if your product has not been shipped yet. But otherwise, all product sales are final.